Privacy Policy

Privacy Policy

At The Trend Locker, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website thetrendlocker.site or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our store:

  • Personal Information: Name, email address, phone number, delivery address, and billing information.
  • Order Information: Details of products purchased, order history, and transaction records.
  • Device & Usage Information: IP address, browser type, pages visited, time spent on the site, and referring URLs.
  • Communication Data: Messages or enquiries you send us via email or WhatsApp.

2. Why We Collect Your Information

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you about your order status, shipping updates, and any issues.
  • To respond to your queries and provide customer support.
  • To improve our website, products, and services.
  • To send you promotional offers and updates (only if you have opted in).
  • To detect and prevent fraud or unauthorised activity.
  • To comply with legal obligations.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and shopping cart contents.
  • Understand how visitors use our website.
  • Improve site performance and functionality.

You can choose to disable cookies through your browser settings. However, doing so may affect certain features of our website.

4. Analytics

We use analytics tools (such as Google Analytics) to understand how customers interact with our website. This data is collected in an anonymised form and helps us improve the shopping experience. These tools may use cookies and similar technologies to collect usage data.

5. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails or WhatsApp messages about new products, promotions, and updates. You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email.
  • Contacting us directly at kanwaliftikhar407@gmail.com or WhatsApp 0333 9239341.

We will never sell your personal information to third parties for marketing purposes.

6. Payment Security

We take the security of your payment information seriously. All transactions on our website are processed through secure, encrypted payment gateways. We do not store your full payment card details on our servers.

For Cash on Delivery (COD) orders, no payment information is collected online.

7. Third-Party Services

We may share your information with trusted third parties who assist us in operating our business, including:

  • Courier partners – to deliver your orders.
  • Payment processors – to handle transactions securely.
  • Analytics providers – to help us understand website usage.
  • Shopify – our e-commerce platform provider.

These third parties are only given access to the information necessary to perform their specific functions and are required to keep your data confidential.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data (subject to legal obligations).
  • Opt out of marketing communications at any time.
  • Lodge a complaint if you believe your data has been mishandled.

To exercise any of these rights, please contact us at kanwaliftikhar407@gmail.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years in accordance with standard business practices.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Last Updated: July 2026

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: