Refund & Return Policy

Refund & Return Policy

At The Trend Locker, your satisfaction is our priority. We strive to deliver high-quality products, but we understand that sometimes things don't go as planned. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.
  • The return request is made within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Items damaged due to customer mishandling or negligence.
  • Sale or discounted items (unless received damaged or incorrect).
  • Items returned after the 7-day return window.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us within 7 days of receiving your order via email at kanwaliftikhar407@gmail.com or WhatsApp at 0333 9239341.
  2. Provide your order number, a brief description of the issue, and clear photos of the item(s).
  3. Our team will review your request and respond within 1–2 business days.
  4. If approved, we will provide instructions on how to send the item back.

4. Conditions for Returned Products

All returned items must be:

  • In their original, unused condition.
  • Unwashed and unaltered.
  • Returned with all original tags, labels, and packaging.
  • Accompanied by proof of purchase (order number or receipt).

5. Exchange Process

We offer exchanges for items that are defective, damaged, or incorrectly sent. If you would like a different size or colour, please contact us and we will do our best to accommodate your request, subject to availability.

  • Exchanges are processed once the returned item has been received and inspected.
  • If the requested item is unavailable, a refund or store credit will be offered.

6. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds are issued via the original payment method or as store credit, depending on the situation.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Please provide your bank account details when submitting your return request.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Please do not accept the parcel if it appears visibly damaged at the time of delivery.
  • If damage is discovered after opening, contact us immediately with photos within 24 hours of delivery.
  • We will arrange a replacement or full refund at no additional cost to you.

8. Order Cancellation

  • Orders can be cancelled before they are dispatched. Please contact us as soon as possible if you wish to cancel.
  • Once an order has been shipped, it cannot be cancelled.
  • The Trend Locker reserves the right to cancel orders in cases of suspected fraud, pricing errors, stock unavailability, or inability to verify customer information. Customers will be notified and any payment received will be refunded.

9. Customer Responsibilities

  • Inspect your parcel upon delivery before accepting it.
  • Report any issues within the specified timeframe.
  • Ensure returned items are properly packaged to avoid damage during transit.
  • Provide accurate contact and address information when placing an order.

10. Our Responsibilities

  • We will process all return and refund requests fairly and promptly.
  • We will communicate clearly throughout the return process.
  • We will ensure replacements or refunds are issued in a timely manner for valid claims.

Contact Us

For any return or refund queries, please reach out to us:

We are here to help and will do our best to resolve your concern as quickly as possible.